Home > News

What if the Ink Cartridges Are Not Compatible?

Mar 24 , 2020

After the ink cartridges in the printer are used up, after installing the ink cartridges, sometimes an "Ink Cartridge Incompatible" error message appears, what should we do? Incompatibility issues can also be resolved by replacing the ink cartridges, cleaning the contacts, and so on. Let's follow the Ink Cartridge For Mimaki supplier to see the solution of the ink cartridge incompatibility.


Incompatible print cartridges

Confirm whether the ink cartridge corresponds to the printer. Many friends often ignore an important fact when installing ink cartridges, is that your ink cartridge corresponds to your printer, so in the first step of installing the ink cartridge, it is necessary to determine the applicable ink cartridge. For example, Epson Surecolor printers will use Bulk Ink Cartridge for Epson Surecolor.


Bulk Ink Cartridge for Epson Surecolor


Bulk Ink Cartridge for Epson Surecolor


Generally speaking, when we open the ink cartridge compartment cover of the printer, the model of the ink cartridge will be affixed inside, and during the driver installation process, the driver after installation will also prompt the model of the ink cartridge. Avoid ink cartridge incompatibility.


Ink Cartridge Installation Illustration:

Do not touch the copper-colored contacts and the ink cartridge nozzles, and do not attach the tape to the ink cartridges, otherwise the nozzles will be blocked, the ink will not be ejected, and the circuit contacts will be poor. When installing the ink cartridges, install them vertically.


Do not touch the copper-colored contacts and the ink cartridge nozzles, and do not attach the tape to the ink cartridges, otherwise the nozzles will be blocked, the ink will not be ejected, and the circuit contacts will be poor. When installing the ink cartridges, install them vertically.


1.Clean the contacts

If the ink cartridge is incompatible or damaged, print the ink cartridge door or the upper cover of the machine. After the ink cartridge moves to the replacement location address, unplug the printer's power cord and USB cable and remove the ink cartridge. We need to use a dry cotton swab and a lint-free cloth to wipe the ink cartridge contacts and the contacts of the pen holder board in the ink cartridge slot to ensure that there is no ink or debris accumulation on the ink cartridge contacts and the slot contacts. Remember not to touch the ink cartridge nozzles and contacts with your hands. Or use a clean cotton swab or lint-free cloth to dip a small amount of distilled water to clean the copper contacts of the ink cartridges and the contacts in the ink cartridge slots, and then let the ink cartridges dry for about 10 minutes.

The ink cartridge should not dry for too long, less than 30 minutes. Do not wipe the nozzle part on the bottom of the ink cartridge. Wiping the nozzle part will damage the ink cartridge.

2.Restart the printer

Another method that everyone has tried is to power on normally, wait for the machine to be ready, unplug the power cord, wait about 3 minutes, then plug the power cord back in and restart the printer.

3.Clean the waste ink tank

Because the waste ink is easily caused by the continuous ink supply system, it is easy to cause the waste ink tank to be full. In this case, there are two ways to deal with it: either reset the printing motherboard with zeroing software to clear the printer settings; or go to the repair point and replace the sponge in the waste ink tank.

4. Replace the ink cartridge

Remove any ink cartridges, do not remove them all, and close the ink cartridge door. If you do not have a replacement ink cartridge, you can still print in ink reserve mode. Just remove the problem cartridge and print with the remaining cartridges. If you remove the tri-color black, the printout will be grayscale. If you remove the black or photo print cartridge, the printer's print speed will decrease and the color of the printout will vary.

5. Warranty printer

If replacing the ink cartridges has not worked, repair the printer.


how about it? Did you learn? Hurry up and collect it!